You're Trial Day Is Booked
Thank you for booking your trial day at K9 Heaven, we can't wait to meet you and your furry friend. We’re not your average doggy daycare and our trial day is a huge part of this. A trial day isn’t just a tick-the-box. Every pup is different, and we want to make sure they feel totally at ease before they join the bigger group.
Frequently Asked Questions
For daycare, drop off is between 7-10am and pick up between 3-6pm.
Dogs are grouped in order of size and temperament. This means small dogs with small dogs and larger dogs with larger dogs. We also segment them based on temperament as well so we’ll have calm dogs with calm dogs and playful dogs with playful dogs to help balance out the energy
We always have at least one of our team monitoring the dogs in our yards. Our team are trained in reading and understanding dog behavior and acting appropriately to ensure all the dogs are safe and having fun using positive reinforcement.
All our team go through our inhouse training to ensure they’re up to speed on all aspects of providing your doggo with the best and safest experience possible.
We focus on a balance of fun, safety and good behavior to ensure all the dogs get what they need while in our care. Our team are also trained in pet first aid.
We provide high quality beds and bedding, bowls, blankets and toys meaning there is no need to bring anything with you. We also want to keep our environment bubbled off from the “outside” so we can maintain our cleaning and sanitizing standards and know exactly what has and hasn’t been cleaned/sanitized/looked after and to what degree.
We update our social media daily with photos and videos so you can see what they’re getting up to each day. It’s a bit of a logistical nightmare for us to get quality content of every doggo in our care. If you havent seen your dog and are a little worried – please email info@k9heaven.co.nz letting us know and we’ll get some snaps over to you.
Our team get to know the dogs quickly and can pick up on changes in their behavior. If we’re concerned they’re becoming unwell we will make contact with you immediately with our recommendations and work with you to make a plan. We have local vets we can take them to if needed.
Our team is always monitoring the dogs to understand what they need. There is enough area in each play area for doggos who are tired to sleep. If there are a rowdy few we will be sure to manage that appropriately so all the doggos get what they need.
Contact
If you’re anything like our staff, you’ve got a lot of questions about what’s awaiting your best friend. For a list of frequently asked questions, click the button below
About Us
The K9 Heaven Difference
At K9 Heaven, we know your dog isn’t just a pet. They’re family. And when you can’t be with them, you want to know they’re not just cared for, they’re loved, understood, and having an amazing time.
That’s what we do here. From the moment your pup arrives, we treat them like one of our own. We learn what makes them tick, who they get along with, what makes their tail wag. It’s personal, always.
Our place is different. It’s not just clean and safe. It’s full of life. With 10 acres of fields, forest and water to explore, your dog can run, sniff, play and just be a dog. We’ve built a space that feels like freedom, with all the comfort and care of home.
You’ll see it in the way your dog pulls you into the reception area. In the photos we send you. In the way they come home happy, calm and tired in the best way. That’s how you know they’ve had a good day. That’s how you know they’ve found their place.
Our Plege
We’ll put your dog with the right pack
No two dogs are the same. That’s why we take the time to understand your pup’s personality, play style and comfort levels before placing them in a pack that feels just right.
It’s about safety, trust and setting them up for their best day ever.
Dog Size
We group dogs by size to make sure everyone feels confident, safe and free to play without overwhelm.
Energy Level
Some dogs are go-go-go. Others prefer a slower pace. We take note of your pup’s energy and match them with friends who can keep up — or chill out.
Personality
Whether your dog is a social butterfly, a gentle soul or the class clown, we pair them with like-minded mates so they feel at ease and excited to come back.
When you arrive...
Meet & Greet
First impressions matter, especially to your pup. When you pull into the drive, one of our crew will be ready in the office to welcome you both with a smile. We’ll give you a quick rundown of what to expect, answer any questions, and ease your dog into the space without any rush. It’s a relaxed start to help everyone feel comfortable.
After that...
Getting to know your dog
After the handover, we take our time getting to know your dog. We’re watching body language, reading their cues and figuring out what makes them feel safe, happy and ready to explore in our pack environment.
While you relax...
Intro to Doggy Daycare
Once you’re on your way, we slowly introduce your pup to the day. They’ll get to know the space, hear the sounds, sniff the smells and meet a few calm, friendly dogs at their own pace. We’re always nearby, watching closely, making sure they feel safe and settled before they join the fun. No pressure. Just good vibes.
After you’ve left...
Mid-day Doggy Update
We know what it’s like to wonder how your pup is doing. So once they’re settled, we’ll send you a little midday check-in. A quick text, maybe a photo or two, just to let you know they’re making friends, having a good time and doing great.
Throughout the day...
Social Media Updates
We love sharing what all the dog’s up to. Keep an eye on our Instagram and Facebook for photos and stories throughout the day. You might spot your pup chasing a ball, splashing through a stream or snoozing in the shade.
At the end of the day...
Pick up your furry friend
When you come back, your dog might be muddy, tired and completely chuffed — just the way we like it. We’ll fill you in on how their day went, who they hung out with and what we noticed. You’ll leave with a full heart and a happy, snoozy dog in the back seat.