Trial Day

Our general open hours of operation are 7am to 6pm Monday to Friday. For your trial day, you’ll need to book a specific time slot with one of our onboarding team for the initial drop off. Our team will be in contact to confirm this once you’ve booked into the calendar. As well as confirming a pick up time in the afternoon of the trial day between 3-6pm.

Yes. We run public group viewings of our facility on a fortnightly basis on Saturday’s at 2pm. Please ensure with our customer onboarding person to get yours booked in if you’d like to see inside.

The purpose of the trial day is for us to observe your doggo in our environment to ensure they feel safe, calm, relaxed and happy. It allows us to better understand their behaviour and ensure it’s appropriate for the packs. Our main concern here for your dog and all the dogs in our care is safety.

We require you to book at least 5 days in advance so we have a chance to speak with you prior to the trial day to get a better understanding of you and your doggo.

Depending on your dog’s temperament we slowly introduce them to the pack and then follow a structured day of observing their behaviour with the other dogs and our team in the yards. If they’re doing really well, we may also get them out for a pack run on the farm but this will depend on how comfortable they feel with us, and us with them.

We have an onboarding team member who will be there each step of the way before, during and after the trial day. We will also provide an update during the day as to how you’re doggo is going.

The price for the trial day is $55. Additionally if you are interested in any of our other services, pricing can be found on their respective services pages.

We accept cash as well as debit/credit card (VISA and Mastercard).

Yes. We require all dogs in our care to be fully vaccinated as well as any dogs over the age of 8 months to be desexed.

We do not accept dogs without NZ Boarding Kennel appropriate and approved Veterinary vaccinations. Dogs wishing to attend K9 Heaven must be:

• Current with DHP Distemper Hepatitis Parvovirus – Current within 1 year.
• Current with Leptospirosis – Current within 1 year, if not then a 1 month stand down is required.
• Up to date with Kennel Cough – Current within 1 year, administered at least 7 days before coming in, nasal or injection.

Please view our up to date Terms & Conditions here

While this is possible, there is a chance your doggo will fail their trial day and would need to be picked up in the afternoon. So while we’re okay for them to board if they pass, you will need to be available to pick them up if they don’t pass.