For daycare, drop off is between 7-10am and pick up between 3-6pm.

Yes please. We have an online portal where you can make bookings for daycare and boarding or this can be done via email.

• We kick off our day at 7am. This is when daycare dogs come in and boarding dogs are fed.
• We allow them time to wake up, eat, do their toilet business and then assign them to their play area. This will be with their mates who are of similar size and temperament. 
• They’ll then settle into their yard, meeting new buddies who have come in for the day and night while our team prepare their structure for the day
• This includes when they’re going on a walk, when we’ll do their daily full body observations and allow them time to play and rest
• We have pack runs going out all day on our 10 acre farm so they’ll have an opportunity to blast around with their mates on the farm, in the pond and in our forrest.
• By the time they’re done with that they’ll be nice and tired and ready to either play a little more, or likely chill out
• During the day, around the other tasks our team do to keep the yards, clean and sanitised, they’ll have plenty of time to give all the dogs some love, cuddles and attention 
• We then have our daycare dogs starting to go home from about 3pm onwards while our boarding dogs have their evening feed around 4pm. 
• By the time it’s 7pm the team have cleaned and sanitised, made sure all the dogs are safety in their sleeping areas and the dogs are settled in for the night after a huge day of stimulation and fun
• While this may be earlier than you put them to be, remember they’ve had a whole day of fun and enrichment with their buds and the extra sensory stimulation completely tires them out so they’re ready to hop into bed.

Dogs are grouped in order of size and temperament. This means small dogs with small dogs and larger dogs with larger dogs. We also segment them based on temperament as well so we’ll have calm dogs with calm dogs and playful dogs with playful dogs to help balance out the energy.

Our team is always monitoring the dogs to understand what they need. There is enough area in each play area for doggos who are tired to sleep. If there are a rowdy few we will be sure to manage that appropriately so all the doggos get what they need.

We always have at least one of our team monitoring the dogs in our yards. Our team are trained in reading and understanding dog behavior and acting appropriately to ensure all the dogs are safe and having fun using positive reinforcement. 

All our team go through our inhouse training to ensure they’re up to speed on all aspects of providing your doggo with the best and safest experience possible. 

We focus on a balance of fun, safety and good behavior to ensure all the dogs get what they need while in our care. Our team are also trained in pet first aid.

Our team get to know the dogs quickly and can pick up on changes in their behavior. If we’re concerned they’re becoming unwell we will make contact with you immediately with our recommendations and work with you to make a plan. We have local vets we can take them to if needed.

Absolutely. All we need is clear instructions on what it is, what dose to provide and in when. This could be as simple as daily medication in the form of pills or as far as an inculin shot (and everything in between). We have a trained team to do this.

Any time dogs are socialising off lead there is a risk of injury. Even normal and consensual dog play could result in an unintentional injury. It can and does happen from time to time but it is uncommon. Similar to a child falling on the playground or when playing sport with friends.

We have a trained team in pet and human first aid (armed with protocols and procedures to ensure we also mitigate the risk of anything happening). 

If an accident were to occur, you will be notified when you pick up your dog if it is minor, or you will be notified immediately if we believe it is of concern immediately. We provide advice on what we think we should do eg vetcare or not and work with you to make a plan. We have locals vets we can get your dog to. All medical costs are the responsibility of the parents.

We provide high quality beds and bedding, bowls, blankets and toys meaning there is no need to bring anything with you. We also want to keep our environment bubbled off from the “outside” so we can maintain our cleaning and sanitizing standards and know exactly what has and hasn’t been cleaned/sanitized/looked after and to what degree.

We update our social media daily with photos and videos so you can see what they’re getting up to each day. It’s a bit of a logistical nightmare for us to get quality content of every doggo in our care. If you havent seen your dog and are a little worried – please email info@k9heaven.co.nz letting us know and we’ll get some snaps over to you.