Terms & Conditions 2024

• My dog will attend an initial trial day at the rates shown on the trial day page, to help my dog settle into the pack and to assess my dogs suitability for K9 Heaven’s social environment.
• I understand that K9 Heaven is bound to the Dog Control Act & the Animal Welfare Act, and any such actions, situations, incidents or events occurring with my dog may require K9 Heaven’s attention to these Acts or anything associated and forthcoming.
•  K9 Heaven has the right to refuse a dog at any time with no warning for any of K9 Heaven’s services
• I understand that K9 Heaven operates in a domestic dog ‘pack’ environment and therefore accept all of the benefits and risks associated with this, and agree that K9 Heaven is not responsible for any injury or illness, or the loss or damage of any belongings, food or medication left in our care during my dog’s attendance at K9 Heaven.
• I understand that I am liable for any damages, veterinary or medical care expenses for my dog that result from injuries caused by, or to, my dog. This may be a result of general dog socialisation/play (anywhere in our facility including the farm) or as a result of an altercation.
• I agree to inform K9 Heaven of any of my dog’s behaviours initially and as they develop that may impact K9 Heaven’s decision on which area to keep my dog, where they may be exercised or whether they should be granted entry at all.  This includes but is not limited to behaviours such as jumping, escaping, bolting, aggressive behaviours towards people, dogs or other animals or a menacing classifcation being placed on my dog.
• No disclosing these changes may result in K9 Heaven refusing entry for my dog
• I understand that K9 Heaven exercises dogs in the farm area which consists of Deer Fencing with small square bottom.  I agree to my dog being exercised on the farm, unless I specifically state this on my membership form.  I accept all risks associated with this.
• I understand that K9 Heaven’s operating hours are 7am – 6pm, and accept all costs associated with anything undue outside of these timings.
• Seeking & having services given by K9 Heaven in written form or verbal, is considered to be both legally bound as ‘service provided’, at no time does a written or verbal agreement deter from K9 Heaven terms and conditions as written here (official website). 
• A dog placed into K9 Heaven’s care (daycare, boarding, grooming, international pet transport, foster) is considered ‘service provided’ through written or verbal agreement. 
• I understand K9 Heaven reserves the right to amend terms and conditions as it sees fit at any time.
• I agree to not hold K9 Heaven, its employees and representatives, liable for any injury/loss/death/sickness of my dog.
• I understand & agree that under no circumstances will K9 Heaven be liable for subsequent damage or damages which are beyond the replacement value of my dog.
• I understand that K9 Heaven reserves the right to seek full vet disclosure/history for any such issues arising where I question care given under any circumstances.  I understand that full vet disclosure/all history from my dogs respective vet clinic is part of due process in any situation where warranted.
• I give permission for K9 Heaven to seek veterinary attention for my dog if any medical issues develop while my dog is in its care and I agree to pay all costs associated with treatment.  K9 Heaven reserves the right to seek vet attention for my dog as it sees fit on my behalf as my dogs primary care giver while in K9 Heaven’s care, in the best interest of my dog’s welfare, comfort & well being.
• K9 Heaven reserves the right to contact my immediate emergency contact if my dog displays extreme barking, or aggression, K9 Heaven does not accomodate extreme barking and at any time 24/7 I agree that K9 Heaven may contact me or my emergency contact to pick up my dog.
• Opening hours are from 7:00am to 6pm, 7 days a week.  I agree that if I am unable to collect my dog by 6pm, for daycare or boarding, that my dog will be boarded overnight at my expense or charged a late fee. This decision is at the discretion of K9 Heaven alone.
• I understand all dogs boarding overnight are to be collected the following day by 12:00pm, at no extra charge, however, if my dog is collected after 12:00pm a full day care charge will apply.
• I understand refunds will not be given for daycare and boarding packages. 
• I understand all fees must be paid at the time of drop off or pick up of my dog when boarding & daycare. No accounts unless by prior approval.
• I understand payment for services delivered must be made either before or during the pick up of your dog at reception. Failure to pay may result in us keeping your dog in our care until has been made as well as a late fee applied immediately and weekly equal to the value of 1% of the amount owing.
• I understand late cancellation/postponement/no shows for grooming will incur a fee equal to the full rate of the groom that scheduled. 24 hours notice (or more) must be given to not incur this charge.
• 3rd party collection costs are that of the non payment/payer.

• K9 Heaven uses the services of collections (Baycorp) at any given time as appropriate.

K9 Heaven may update its Terms and Conditions as needed and required. Terms & conditions can be found on the website as the primary & paramount version only, superceeding all paper or other digital versions.

Privacy Policy 

We collect personal information from you, including information about your:

• name
• contact information
• billing or purchase information 

We collect your personal information in order to:

• ensure we can provide you the best experience possible and make contact with you where and when needed

We keep your information safe by using secure sofware to store the information and only allow certain staff members to see it .

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@k9heaven.co.nz.

Return Policy

At K9 Heaven we strive to create the best experience possible for both you and your dog. If you feel we haven’t lived up to your expectations and would like a refund, please email info@k9heaven.co.nz with details and we will contact you to discuss, review and consider. 

Legal Entity Information

Legal name: K9 Heaven 2021 ltd

Address: 103 Sunnyvale Rd, Massey, Auckland, 0614

Company #: 8261253

WIN A TRIP FOR TWO TO QUEENSTOWN

K9 Heaven (the “Promoter”) offers you the opportunity to win one (1) trip for two people to Queenstown. To be in with a chance to win, simply bring your dog to daycare or boarding between August 1st and 31st.

PROMOTION PERIOD The Promotion opens at 7am 1st August 2024  and closes at 6pm, 31st August 2024 (the “Promotion Period”). 

HOW TO ENTER 

1. Must be a K9 Heaven customer

2. Insert further ways to enter

PRIZE 

The prize consists of one (1) trip for two adults to Queenstown, including airfares and accommodation as follows.

Two (2) return economy class flights from Auckland to Queenstown; unless otherwise agreed.

Three (3) nights’ accommodation in Queenstown at a hotel secured by the Promoter. • 

PRIZE AND TRAVEL CRITERIA 

1. Dates of the trip will be booked in conjunction with the winner. K9 Heaven will have final over dates and times. 

2. Flight dates and times are subject to availability. 

3. Flights and accommodation will be booked by the Promoter and will be selected at its discretion.

4. The balance of funds (up to the total prize package of $2000) once flights and accommodation have been booked up will be given as spending cash. For example, if flights and accommodation cost $1800, $200 cash will be provided.  All additional costs including travel insurance, lounge access, travel upgrades, food, alcoholic beverages, other transfers, departure taxes (if any), connecting flights and other incidentals are not included in the Prize and are the responsibility of the winner (the “Prize Winner”) a Please see Rule 21 of the Standard Promotion or Competition Rules below for more information. 

5. The Prize Winner is strongly encouraged to obtain travel insurance for the duration of the trip prior to departure. It is the responsibility of the Prize Winner to ensure such travel insurance protects them, to the greatest extent possible, from any costs associated travelling.

WINNING THE PRIZE 

1. The Prize Winner person that has entered the winning entry

2. The Prize Winner will be selected using a random number generator of all valid entries

3. The Prize Winner will be contacted by the Promoter via email within 30 working days. 

4. If the Promoter is unable to contact the entrant drawn, the Prize is forfeit and the Promoter may select another Prize Winner. 

5. The Prize delivery details will be arranged directly between the Prize Winner and the Promoter and are subject to the Prize Winner promptly providing the Promoter with all information requested. 

6. The Prize is non-transferable, exchangeable or redeemable for cash. 

7. There will be one (1) Prize Winner, who will win the Prize. 8. Where the Prize Winner is unavailable or unable to travel on the relevant dates, no alternative prize or travel dates will be offered and the Prize will be forfeited. The Promoter reserves the right to select another Prize Winner. 

9. The Prize Winner will at all times act responsibly so as not to harm the reputation of the Promoter while taking up the Prize.

OTHER 

1. These terms and conditions may be amended, and the Promotion terminated at any time by the Promoter. 

2. The Promoter’s decisions on all Promotion matters are final and no correspondence will be entered into. 

3. Participants grant the Promoter permission to use creative material from entries submitted in the Competition for future promotion and marketing purposes and waive any claims to royalty, right or remuneration for such use. This includes the right to use on the Promoter’s websites, social medial channels, on air, and other publications of the Promoter. 

4. Participants grant the Promoter permission to use their name, photograph, voice and film recordings in which they appear, in connection with the Promotion and for future promotion and marketing purposes and waive any claims to royalty, right or remuneration for such use. This includes the right to use on the Promoter’s websites, Facebook pages, on air and other publications of the Promoter. 

5. By entering the Competition, the Prize Winner consent to the Promoter sharing their personal information with all travel service providers for the purpose of delivering the Prize. 

6. Any personal information provided to the Promoter will be collected, held and used in accordance with the Promoter’s privacy policy. 

7. The Promoter will collect and use, for the purpose of the Promotion, your personal information. You have the right to request access to and correction of your personal information (where such information is readily retrievable) by contacting the Promoter (ollie@k9heaven.co.nz). 

8. Attendance of the Prize Winners on the Prize is subject to the terms, conditions and restrictions of the airline carrier, the accommodation provider and any other third-party service providers. The Prize Winner  agrees to comply with all terms and conditions and any reasonable instructions given by such third parties. 

9. Other conditions may apply and will be advised at the time of booking. 

10. The Promotion is subject to these Specific Terms and the Standard Promotion or Competition Rules below.

11. By entering this Promotion you have agreed to accept these terms and conditions, K9 Heaven’s website terms of access and privacy policy. 

12. Please contact ollie@k9heaven.co.nz with any queries. 

Winning the Prize 

14. Only the person who originally entered the Promotion can be awarded the prize (the ‘Winner’). 

15. The Winner will be determined in the manner set out in the Rules or the Specific Rules – if not specified then as determined by the Promoter who shall for this purpose be deemed the judge (the ‘Judge’). 

16. The Judge’s determination of the Winner will be final and no correspondence will be entered into. 

17. The Winner will be notified by email, phone (voice or text), mail or in person and must be available for the preparation of all publicity that may be required by K9 Heaven. Where attempts to contact the Winner fail (eg when the Winner cannot be contacted by phone after three attempts or mail sent is returned) the Judge will draw another winner. If, after successful notification, the prize is not collected within two months of being announced it will be regarded as forfeit. (Note: 3 attempts to contact the Winner will include individual calls to any numbers provided at the time of entry. 

18. The Prize is not redeemable for cash or transferable. No other family members, friends, office associates or any other person will be able to participate on the Winner’s behalf. In the event that the Prize specified in the Competition becomes unavailable for any reason the Promoter may substitute a prize of like or equal value. 

19. Where the Winner is required to claim the prize in person, they must provide proper identification (e.g. driver’s licence, passport, birth certificate). If the Winner is under the age of 18 years their parent or legal guardian must accompany the Winner or give their prior written consent to the award of the Prize. 

20. The Winner takes the Prize entirely at his/her own risk and indemnifies K9 Heaven in respect of any claim for any accident, injury, property damage or loss of life that may occur in connection with the prize. The Winner is responsible for all insurance, tax or other costs that may be associated with the Prize. Where the Prize has associated terms and conditions the Winner accepts the Prize subject to those terms and conditions and restrictions. 

21. Where the Prize includes air travel and/or accommodation, either international or domestic (the ‘Travel Prize’): (1) the Winner MUST have valid documentation, including but not limited to valid passports and Visas, which meet the requirements of immigration and other government authorities at every destination. 

(5) Unless explicitly stated in the Specific Rules, the Winner will be responsible for expenses including, but not limited to, spending money, meals, drinks, transport, laundry charges, activities, incidentals, taxes (excluding departure and any other flight associated taxes included within the Travel Prize), gratuities, services charges, passports, visas, travel insurance and all other ancillary costs associated with redeeming the Travel Prize. The Winner must obtain travel insurance to protect themselves against additional costs incurred in the event of unforeseen circumstances. 

(6) The Travel Prize is not transferable or exchangeable and cannot be redeemed for cash. The Travel Prize must be taken as stated in the Specific Rules and no compensation will be payable if the Winner is unable to use the Travel Prize as stated. For the avoidance of doubt, if the Winner is, for whatever reason, unable to travel on a Nominated date during this period, whether the failure was due to reasons beyond the Winner’s control or otherwise, then the Winner will forfeit the Travel Prize. 

(7) The Promoter makes no representation as to safety, conditions and other issues that may exist at any destination. International travel advice can be obtained from various sources, including government, local consular offices and the web site of the New Zealand Ministry of Foreign Affairs and Trade. The winner accepts the Travel Prize at their own risk. 

(8) All travel is subject to the terms, conditions and restrictions of the Travel Prize service providers. Any travelling companion included in the Travel Prize (if applicable) accepts the Travel Prize subject to these terms, conditions and restrictions as if references to the Winner in the relevant clauses were to the travelling companion. The Winner and their travelling companion must sign a legal release, in a form acceptable to the Promoter in its absolute discretion, if requested by the Promoter. NZME Responsibility 

22. K9 Heaven reserves the right to amend, vary, extend or discontinue a Promotion at any stage, for any reason. 

23. K9 Heaven takes no responsibility for any inability to enter, complete, continue or conclude the Promotion due to equipment or technical malfunction, busy lines, inadvertent disconnection, texts with a misspelt keyword, texts to an incorrect shortcode, Force Majeure or otherwise. 24. To the fullest extent permitted by law K9 Heaven will not be liable for any loss or damage whatsoever (including but not limited to direct or consequential loss) or for personal injury as a result of Promotion entry or winning the prize. 

25. Where the Prize is to be supplied by an entity outside K9 Heaven control and that entity fails, for whatever reason, to supply the prize, K9 Heaven has no responsibility for the provision of the Prize and is not obliged to provide an alternative Prize or to take legal action to require the Prize supplier to provide the Prize. Acceptance 

26. Participation in the Promotion is deemed acceptance of these Terms and Conditions. 

27. If the Winner does not accept these Terms and Conditions the prize will be forfeited

K9 Heaven’s  Terms & Conditions

1. Entry into this K9 Heaven prize draw (Competition) is subject to:

• these Standard Terms and Conditions;
• any further specific terms and conditions related to the Competition, as detailed on the competition’s various posts on Instagram/Facebook and Email

2. Entry is automatic upon completion of any steps detailed in the Competition Rules, and completion of those steps is deemed to be acceptance of the Competition Rules and these Standard Terms and Conditions.

Promoter

3. The promoter of the Competition is K9 Heaven 2021 Ltd, with its registered office at 103 Sunnyvale Rd, Massey, Auckland.

Competition Period

4.The Competition will commence and finish in accordance with the Competition Rules (the Competition Period). To clarify, the start date is Thursday June 23rd 2022 12:01am and the end date is Wednesday July 20th 11:59pm

Eligibility

5. To be eligible for entry into the Competition you must:

• Currently, live in New Zealand;
• be 18 years of age or older; and
• comply with any other relevant rules as prescribed in the Competition Rules.

6. Employees, contractors, shareholders and their immediate families (being partners, children and parents) of K9 Heaven 2021 Ltd are not eligible to enter the competition: 

The Competition

7. Please refer to the Competition Rules for full details about the steps required to enter the Competition and details of any prizes.  Eligible entrants will go into the draw to win a prize (Prize).

8. Each entrant may gain as many entries as they like as long as they meet the requirements to gain an entry.

9. All valid entries will be entered into a draw which will be made on the 21st of July 2022. Entries will be drawn at random and qualifying entries drawn will be deemed the winners (Prize Winner).

10. The Prize Winners will be contacted by email and phone. If, after making reasonable attempts, K9 Heaven cannot contact a Prize Winner  within 5 working days of the Draw Date, that Prize Winner will not be eligible to receive a Prize and the Prize will be redrawn on the same terms and conditions, until a new Prize Winner is successfully contacted.

11. Terms and conditions may apply to the use of the Prize. 

12. Any additional costs associated with the Prize are not included in the Prize and are the Prize Winners’ responsibility.

13. The Prize cannot be transferred, exchanged or redeemed for cash if the Prize Winners do not wish to or are unable to take up the Prize for any reason whatsoever.

14. The Prize Winners agree to participate in reasonable promotional and marketing activities as and when requested by K9 Heaven for no additional compensation.  All material produced for such purposes shall remain the property of K9 Heaven.

General

15. K9 Heaven reserves the right to modify the Competition Rules or these Standard Terms and Conditions at its discretion and to extend, modify, postpone or cancel the competition at any time. K9 Heaven’s decision is final, and no correspondence will be entered into.

16. K9 Heaven, its related companies, and agencies associated with this competition will not be liable for any loss, claim, cost, expense, liability, or injury (‘Loss’) suffered by any person in any way associated with the competition including as a result of entry into the competition or winning or use of a Prize, except where such Loss can not be excluded by law.

17. The Competition Rules and these Standard Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the exclusive jurisdiction of New Zealand courts.

Prize fulfillment

18. K9 Heaven may refuse to award a Prize to an entrant who, in K9 Heaven’s view, has acted fraudulently or not complied with the Competition Rules and/or these Standard Terms and Conditions. K9 Heaven may also refuse to award a Prize or require a service-related prize to stop being delivered based on their dog’s behaviour. If it becomes too aggressive, too difficult to manage or a potential danger to other dogs, K9 Heaven’s team, or itself during its time at K9 Heaven’s facility.

19. As it relates to the “unlimited grooming” aspect of the Grand prize and second prize, the grooming service may be used a maximum of one time per week.

20. A prize, or any unused portion of a prize, cannot be transferred, exchanged or redeemed for cash. All other expenses associated with the prizes are the responsibility of the winners.

21. If the Survey Conductor, having used reasonable efforts, is unable to contact a winner 10 business days after the Draw Date, or a winner is disqualified in accordance with these terms and conditions, then their prize is forfeited.

22. The winner’s first name and region may be published on the Survey Conductor’s website(s) and social media platforms.

23. The prize will be sent within 30 calendar days from the date of contact with a Prize winner.

24. The Grand prize and Second prize may be used from the day after contact with a Prize winner.

25. The winner is subject to all other standard Terms and Conditions associated with K9 Heaven when services are delivered for them